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Claim Centre

We’re sorry if an unfortunate event occurred before or during your travels. However, we are here to help. If an event covered by your policy interfered with your trip, simply file a claim and provide the necessary supporting documents. We will process your claim quickly and will be available to answer any questions you have.

How to File a Claim

You may access all of the necessary claims forms below in PDF format. If you wish to make a claim, please complete the appropriate form and return it to us at your earliest convenience.

Medical Expenses
Trip Delay
Baggage Delay, Personal Belongings and Baggage, Passport and Travel Documents        

Please return the completed form to:

Travel Claims Department
Eiffel Boulevard Limited Building 1st Floor,
Umm Al Sheif, Sheikh Zayed Road, PO BOX 80864
United Arab Emirates
or email to:

How can we help?

Millions of people rely on us! With 1 intervention every 2 seconds, Allianz Travel is the worldwide leader in travel Insurance and assistance services. Winter Sports, Hazardous Activities, Terrorism  Cover ,Single trip or Annual cover: Whatever your need, go ahead, we'll have you covered 24/7.


Allianz Travel - Worldpay
Allianz Travel - Alliance Insurance Company

Allianz Travel Insurance is underwritten by Alliance Insurance Company P.S.C and serviced by Allianz Travel / NEXtCARE Effiel Boulevard Limited Building 1st floor, Umm Al Sheif, Sheikh Zayed Road, PO Box 80864, Dubai United Arab Emirates.