While the delayed departure benefit offers valuable coverage for travellers facing unexpected delays, it's important to know its limitations. Not every delay falls under the umbrella of this coverage, and understanding these exceptions is crucial for making informed decisions about your travel insurance.
Now, let's take a closer look at when the delayed departure benefit might NOT apply:
1. Failure to check in on time: If you do not check in at the departure point as required and this results in a delay, you may not be eligible for compensation under the delayed departure benefit for expenses incurred due to the delay.
2. Missed connections: Typically, this benefit does not cover situations where you miss a connecting flight or transportation due to a delay. In such cases, you may not be able to claim compensation through this coverage.
3. Documentation requirement: To claim a delay, it is generally necessary to provide a letter from the airline or relevant carrier explaining the reason for the delay. This letter should also include details of the scheduled departure time and the actual departure time of the flight or transportation. Failure to provide this documentation may impact your ability to claim the benefit.
4. Pre-announced strikes or industrial actions: If a strike, civil commotion, or industrial action was initiated or publicly announced before you purchased your travel insurance policy or your travel tickets for the journey (whichever is later), and this action leads to a delay, the delayed departure benefit may not apply.
5. Service withdrawal: If the carrier (such as an airline, train, or sea vessel) you are booked to travel on temporarily or permanently withdraws its service based on the recommendation or order of any government, civil aviation authority, port authority, rail authority, or similar authority in any country, any resulting delay may not be covered by this benefit.
Please note that to qualify for compensation, you must rebook/reschedule your travel by finding an alternative flight or transportation option. If these efforts are unsuccessful, the airline or transportation service is responsible for refunds or compensation, as the inconvenience is due to their operational decisions.