Whether you have a question before you buy, need support on a trip, or want to file a claim, this page connects you to the right help in the fewest possible steps.
Travel Help Centre
What Can We Help You With?
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File a Claim
BEFORE YOU TRAVEL
Compare and Choose a Plan Not sure which plan suits your trip? Get an instant quote to compare Single Trip, Annual Multi-Trip, Schengen, and all other plans. Get a Quote | Read Your Policy Documents Download the full Terms and Conditions for your policy type before your trip begins. Outbound Policy (UAE to elsewhere)Inbound Policy (visiting UAE) |
Check Your Health Requirements Pre-existing medical conditions affect your eligibility. Read the Health Declaration before purchasing. Health Declaration and Exclusions | Read Common Questions Find answers to the most common questions about cover, eligibility, payment, and policy rules. Frequently Asked Questions |
Understand Insurance Terms Not familiar with terms like excess, repatriation, or curtailment? Our glossary explains them plainly. Insurance Glossary | Know Your Age and Eligibility Rules Cover is available to UAE residents aged 30 days to 85 years. Sports Add-on available up to age 65. Inbound plan for international visitors only. See all plans |
DURING YOUR TRAVEL
If you are already travelling and need help, use the contacts below directly. Do not wait until you return home to report a medical incident or emergency:
MEDICAL EMERGENCY? CALL IMMEDIATELY. Emergency Assistance Helpline: +971 4 270 8705 Available: 24 hours a day, 7 days a week, 365 days a year Email (emergencies): assistance@nextcarehealth.com What this line covers: emergency medical care, hospital coordination, emergency evacuation, multi-lingual assistance, repatriation support Do not delay calling. Notifying us immediately ensures faster coordination and protects your claim eligibility. |
Non-Emergency Support For non-urgent questions during your trip, contact our customer service team. Phone: +971 4 270 8705 Monday to Friday, 8:30am to 5:30pm (GST) Email: travel@nextcarehealth.com WhatsApp: +971 56 216 4563 Contact Us page | Travel Tips and Advisories Read our destination guides and travel safety advice for a smoother, better prepared trip. Travel TipsAlready purchased? Find your documents here: Policy Document |
CLAIMS SUPPORT
If something has gone wrong on your trip, here is everything you need to start and manage your claim. File as soon as possible after the incident. Delays in reporting can affect eligibility.
Four steps from incident to resolution:
Step 1 Notify Call or email us immediately after any incident. Do not wait until you return home. +971 4 270 8705 | Step 2 Document Gather all evidence: medical reports, police reports, receipts, airline certificates. Keep originals | Step 3 Submit File your claim online via the portal or by email. Attach all documentation. travelclaims.tatsh.cloud | Step 4 Track A claims assessor contacts you for any additional information needed. travel.claims@nextcarehealth.com |
Claims Support Contact Details:
Online Portal travelclaims.tatsh.cloudAvailable 24/7 | Phone +971 4 270 870524/7 for emergencies 8:30-5:30pm Mon-Fri for general queries | Claims Email travel.claims@nextcarehealth.comResponses within 2 business days | Mon to Fri during office hours |
What to Prepare Before Filing a Claim:
Having the right documents ready speeds up your claim significantly. The specific documents required depend on the type of claim:
| Claim Type | Documents Required |
|---|---|
| Medical Claim | Medical reports, hospital admission and discharge papers, all original receipts for treatment and medication, proof of insurance policy number |
| Trip Cancellation | Booking confirmation, proof of non-refundable costs paid, medical certificate (if illness), death certificate (if bereavement), airline or hotel cancellation receipts |
| Baggage Loss or Theft | Police report filed within 24 hours of incident, Property Irregularity Report from airline (if lost on flight), receipts or proof of ownership for lost items |
| Delayed Departure | Airline written confirmation of delay stating reason and duration, receipts for any additional accommodation or meal costs incurred |
| Missed Activity (Sports Add-on only) | Proof of pre-booked activity and payment, medical certificate confirming inability to participate, receipts |
| Sporting Equipment (Sports Add-on only) | Police report (theft), airline damage report (transit damage), original purchase receipts or proof of ownership |
Can you claim without receipts? Yes, claims will still be considered. However, you must provide some proof of ownership, such as photographs, warranty cards, bank statements, or manuals. Provide as much evidence as possible.
Refund window: you may request a full refund within 14 days of purchasing your policy documents, provided no claims have been made and your trip has not started. Contact: +971 4 270 8705 or travel@nextcarehealth.com
HELP CENTRE RESOURCES
Everything you need to understand your policy, your rights, and how your data is used.
CONTACT US
Use the right contact for your situation. Emergency lines are available every hour of every day. Customer service and claims teams operate during business hours.
Medical Emergency (24/7) Available 24 hours, 7 days a week | File a Claim Available 24/7 online Claims Email: |
General Enquiries Phone: +971 4 270 8705 Monday to Friday, 8:30am to 5:30pm GST Email: travel@nextcarehealth.com WhatsApp: +971 56 216 4563 Monday to Friday, office hours | Registered Address Alliance Insurance Company P.S.C License No. 206782 Office 208, 2nd Floor, Warba Centre PO Box 5501, Dubai, UAE Serviced by NEXtCARE: Effiel Boulevard Limited Building, 1st Floor Umm Al Sheif, Sheikh Zayed Road PO Box 80864, Dubai, UAE |