On February 28th 2026, the USA and Israel launched strategic missile attacks on political and military sites in Iran. This was met with retaliatory strikes by Iran at Israel and USA bases across the region, including Israel, Kuwait, Qatar, Bahrain, and the UAE.

As the situation in Iran and the surrounding region continues to escalate, we sincerely hope that you and your travelling companions are safe and unaffected by the ongoing unrest.

Please note that the majority of our policies contain a general exclusion relating to acts of war, therefore cover under our policies may be limited as this exclusion will apply in most circumstances.

We understand that you may have questions about how these events affect the assistance and insurance coverage we provide. Kindly review the guidance below.

Several countries in the region have partially or fully closed their airspace, leading to significant disruption to international flights. Travellers may experience cancellations, diversions, or extended delays.

• Please check your flight status regularly.
• Contact your airline or travel supplier for updates, rebooking options, or refunds.
• If you cannot travel due to the conflict (e.g., flight cancellation), your travel supplier is responsible for offering available options.

If your supplier does not offer rescheduling, changes, or refunds, please refer to your policy wording and contact our team for guidance:
+971 4 270 8705 | [email protected]

If you choose to cancel your trip or decide not to travel, your travel insurance policy will not cover costs incurred. For any questions, please check your policy terms or contact our customer support:

Medical assistance remains available for unforeseen medical issues or accidents. Please use the contact details on your travel insurance policy for emergency assistance.

We strongly recommend that you:

• Follow advice issued by your local government or foreign office.
• Monitor updates from local media.
• Contact your airline or travel operator if you need to shorten your trip; they may provide accommodation until you can depart.

If your travel plans are disrupted, travel insurance coverage (as outlined in your policy) will be automatically extended at no additional cost until you are able to return home.

Please carefully review your policy wording for details on applicable coverage (e.g., medical assistance, lost luggage, etc.)

Our teams are committed to providing the highest level of support during these challenging times. As the situation continues to evolve, we are monitoring developments closely and coordinating with experts in affected countries to ensure we can respond effectively.

If you need assistance or have questions about your coverage, please contact our 24‑hour emergency service:

+971 4 270 8705 | [email protected]